Welcome to Kruz Tools. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our e-commerce store, which offers surgical instruments and tools for veterinarians in Canada and the United States.

2. Information We Collect

2.1 Personal Information

When you visit our site, make a purchase, or contact us, we may collect the following personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (credit card details, PayPal account, etc.)
  • Purchase history

2.2 Non-Personal Information

We may also collect non-personal information that cannot be used to identify you, such as:

  • Browser type and version
  • Operating system
  • Referring site
  • Pages you view on our site
  • Date and time of your visit
  • IP address

3. How We Use Your Information

3.1 To Process Transactions

We use your personal information to process your orders, manage your account, and provide customer service. This includes:

  • Confirming and tracking your order
  • Delivering your purchase
  • Processing payments
  • Communicating with you about your order and customer service inquiries

3.2 To Improve Our Services

We use non-personal information to analyze site usage and improve our website and services. This helps us:

  • Enhance user experience
  • Personalize your shopping experience
  • Develop new products and services

3.3 Marketing Communications

With your consent, we may use your personal information to send you promotional materials and updates about our products and services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the email or contacting us at sales@kruztools.ca.

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and servicing you. These third parties include:

  • Payment processors
  • Shipping companies
  • Marketing service providers

These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Kruz Tools
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our site or the public

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. When you place an order or access your personal information, we use secure server technology to protect your information.

6. Your Rights

You have the right to:
  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict the processing of your personal information
  • Withdraw your consent to our processing of your personal information
  • To exercise any of these rights, please contact us at sales@kruztools.ca.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at:

Email: info@kruztools.ca

Thank you for choosing Kruz Tools. We value your trust and are committed to protecting your privacy.